Second Quarter 2024 Financial Review: A Resilient Performance Amidst Challenges
Good morning, everyone, and welcome to our second quarter 2024 earnings call. I’m Lucja Kaseja, and I’ll be guiding you through our key achievements and insights for the period.
Let’s dive straight into the numbers. Our payments received have reached a record high, surging 15% year-over-year to $22.84 million. This marks a 1% increase from the previous quarter, demonstrating our ability to drive revenue growth.
Moving on to our monthly recurring revenues (MRR), we’ve seen an 8.8% year-over-year increase, with MRR standing at $7,040,000. Although we experienced a slight 0.4% decline quarter-on-quarter, this was largely offset by a higher average revenue per license.
Now, let’s discuss our flagship product, LiveChat. While we faced some challenges this quarter, with over 1,000 customers departing, we’re actively addressing the root causes. The higher churn rates, particularly in the Asian market, were a significant factor, with July being the most affected month. Additionally, some changes we implemented didn’t yield the desired results.
Despite these obstacles, we remain committed to driving growth and improving our offerings. We’ll continue to provide updates on our progress in the coming quarters. Thank you for your attention, and we’ll now open the floor for questions.
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