Effective Leadership Starts with Listening
Thasunda Brown Duckett, CEO of TIAA, has a simple yet powerful approach to leadership: talk less, listen more. Each month, she hosts intimate “jam sessions” with small groups of employees, where they can share their thoughts, concerns, and ideas directly with her. This routine, which she started three years ago, has been instrumental in creating a culture where employees feel heard and valued.
Breaking Down Barriers
Duckett’s approach is not just about listening; it’s also about creating a safe space for employees to speak candidly. To achieve this, she asks a go-to question that immediately connects her with her employees: “What would be the one thing you’d change if you were in my shoes?” By asking this question, Duckett gets sharper insights into what’s on the minds of everyday employees and fosters a sense of trust.
The Power of Trust
Research from the Wharton School of the University of Pennsylvania has shown that when employees feel they can contribute their ideas and speak up with concerns, they become more engaged, perform better, and are less likely to quit. Harvard Business School professor Joseph Fuller agrees, stating that trust is one of the strongest indicators of a happy, thriving workforce. By creating an environment where employees feel valued and heard, Duckett has established a foundation for success.
A Multiplying Effect
Fuller praises Duckett’s strategy, noting that interacting with a broad swath of employees in an informal setting makes her more approachable as a leader. This, in turn, encourages employees to spread goodwill on her behalf, creating a multiplying effect. However, Fuller also cautions that leaders must take employees’ feedback with a grain of salt, as suggestions may not always be feasible or may be motivated by self-interest.
Leading by Example
Duckett recommends her approach to other managers, emphasizing its importance in developing a rich and positive culture within an organization. By being present and actively listening to employees, leaders can build trust and create a work environment that thrives. As Duckett wrote on LinkedIn, “You will not regret doing this. Your willingness to be present will contribute significantly to the development of a rich and positive culture in your organization.”
Leave a Reply