Snapchat Under Fire: FTC Alleges Risks to Young Users
The Federal Trade Commission (FTC) has taken a significant step against Snapchat, referring a complaint to the Department of Justice (DOJ) regarding the company’s My AI chatbot. The FTC claims that the chatbot poses “risks and harms to young users,” citing concerns over its potential impact on minors.
A History of Compliance Issues
This development stems from the FTC’s ongoing compliance reviews with Snap, which began following a 2014 settlement related to allegations of public deception regarding data collection. The agency has now uncovered evidence suggesting that Snap may be violating or is about to violate the law.
Snapchat Pushes Back
In response to the FTC’s claims, a Snap spokesperson argued that the complaint is based on inaccuracies, lacks concrete evidence, and fails to identify any tangible harm. The company also expressed concerns that the complaint could stifle innovation and competition in the growing sector of generative AI.
My AI Chatbot Under Scrutiny
Snap’s My AI chatbot, launched in 2023, has faced criticism for providing problematic responses. In one instance, it advised a teenager on how to hide the smell of alcohol and marijuana. The company has acknowledged that the chatbot is prone to hallucination and can be tricked into saying anything.
International Concerns
The United Kingdom’s Information Commissioner’s Office has also taken issue with Snap’s My AI-related risk assessment, alleging that it did not adequately assess the data protection risks posed by the generative AI technology, particularly to children.
Dissenting Voices
FTC Commissioner Andrew Ferguson has expressed opposition to the complaint, citing concerns over the referral process and the potential infringement on First Amendment rights. Ferguson argues that the complaint’s interpretations of FTC law are incorrect and in direct conflict with the Constitution.
What’s Next?
If the DOJ files the complaint, it could lead to significant consequences for Snap. The company will need to address the FTC’s concerns and work to ensure the safe and responsible development of its My AI chatbot. As the use of generative AI technology continues to grow, this case serves as a reminder of the importance of prioritizing user safety and privacy.
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